Help center
Find answers to common questions about using Nesh.
Desktop app help
How can we help with Nesh AI?
Start here for setup, account access, payments and everyday use.
Contact support →Windows keyboard shortcuts
These are the default keys. Open Menu → Shortcut settings to see your current combinations or change them.
| Shortcut | Action |
|---|---|
| Ctrl + Shift + O | Show or hide the AI workspace |
| Ctrl + Shift + M | Trigger provider voice input |
| Ctrl + Shift + Enter | Send the current AI message |
| Ctrl + Shift + T | Toggle window transparency |
| Ctrl + Shift + Up | Scroll the conversation up |
| Ctrl + Shift + Down | Scroll the conversation down |
| Ctrl + Shift + C | Capture selected text |
| Ctrl + Shift + S | Capture a screenshot for preview |
| Ctrl + Shift + V | Insert clipboard text or an image into AI |
Inside screenshot preview, Ctrl + Enter inserts the image and Esc cancels. These preview keys stay fixed. Inserting a capture does not send the message.
To reset your combinations, select Restore defaults, then Save shortcuts. If a combination is unavailable or conflicts with another app, choose a different one. Voice input and message controls depend on the selected provider.
Download and get started
- Download the Windows 64-bit installer from the Nesh AI page and run it on your Windows computer.
- Create a Nesh account on the website and confirm your email, or use your existing account.
- Open the desktop app and sign in with your email or username and password. If asked, enter your authentication or backup code.
- Open My subscription to activate eligible trial or paid access, then choose an AI provider and sign in to that provider if needed.
Sign-in and account help
- Use the same Nesh account on the website and desktop app. Your AI provider account is separate.
- If you forgot your password, use the password reset page, then try signing in again.
- If sign-in fails, check your connection and the error shown on screen. Confirm your email and complete any requested authentication step.
Trial, payment and subscription
- Open My subscription to check your access dates and whether your account is eligible for a free trial. Review Pricing for the current plan.
- After payment or renewal, check your web subscription status, then use Refresh after payment in the desktop app.
- If the browser sign-in link expires, open Buy / Renew from the desktop app again to get a new link.
- If payment was taken but access is still missing, contact support with the payment reference and the error shown. If your account is blocked, contact support for help reviewing your access.
Providers, capture and shortcuts
- Choose your AI provider from the provider selector. Each provider has its own features, account requirements and usage limits.
- Capture selected text or a screenshot to bring context into your conversation. Preview the screenshot before inserting it; send the message when you are ready.
- Open Menu, then Shortcut settings, to check or customize controls. If a shortcut conflicts with another app, choose a different combination.
- If a provider fails to load, check your internet connection and provider sign-in. Try another provider to see whether the problem affects only one service.
Microphone and meeting audio
- Choose microphone, system audio, or both before starting your provider's voice input.
- Use system audio for Windows playback, including when wearing earphones. Add microphone input if your own voice should be included.
- After changing the source, stop and restart voice input. Check Windows microphone permissions and confirm that the correct input device is selected if your voice is missing.
- Test with a short conversation first. Audio support depends on your chosen provider and setup.
Updates and connection problems
- If the desktop app asks you to update, download the installer from the Nesh AI page, close the app and install the update.
- If subscription details cannot load, check your connection, reopen the app and try refreshing again.
- If the problem continues, note the app version, what you were trying to do and the exact error. Send these details to support.
Contact support
Tell us what happened and we will prepare an email for you. You send it from your email app. Replies arrive by email; this form does not create a tracked ticket.
You can also email pingaleshrikrushana@gmail.com directly.
Getting started
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Posting
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Safety
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